Communication Skills for Public Health Professionals
*Special Instructions: Click on the “High Speed Video” button to view presentation.
Level: Intermediate
Length: 1 hour 15 minutes
Type: Webinar
Presenters: Andrew Pleasant, PhD
Date Developed: 10-22-2007
Source: New York and New Jersey Public Health Training Center, Office of Public Health Practice, Centers for Education and Training
This one-and-a-half hour lecture introduces the concept of communication and health literacy in the context of public health leadership. After a short introduction and demonstration for the live participants of this archived webcast, the lecturer defines the term leadership. He then describes principles of communication, including academic models, purposes, and key challenges. After considering the causes and outcomes of poor public health leadership, the lecturer defines health literacy and its ongoing transformation to a multi-dimensional concept, describing the recent trends in health information and literacy in the United States. He also describes the fundamental, scientific, civic, and cultural components of health literacy. Finally, the lecturer describes golden rules of health communication and ways that health literacy can be aided by strong leadership in the field of public health.
Competencies Addressed: To be determined
Types of Continuing Education Credits Available: None
Improving Your Communication Skills
*Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on “Course Offerings” and search for “Improving Your Communication Skills.”
Level: Advanced
Length: 2 hours
Type: Module, Video
Presenters: Dr. Timothy Keogh
Date Developed: 5-18-2004
Source: South Central Public Health Partnership
In this two hour module, Dr. Timothy Keogh introduces different types of communication styles and components and describes how recognition of these differences can improve public health services. In part one, he describes the four components of the Johari window (arena, facade, blind spot, and the unknown) and how this group dynamics tool relates to self perception and public image. He also demonstrates how individuals have their own unique Johari windows that show the amount of information they share or recognize about themselves. In part two, Dr. Keogh details four communication styles (practice, social, analytical, and conceptual) and presents tips for how to “style flex” and improve communication. After watching a short video of a work interaction, learners are encouraged to complete short, open-ended workbook questions that are answered in a video debrief. A post-quiz is used to reinforce learning.
Competencies Addressed: To be determined
Types of Continuing Education Credits Available: None
